Gamefly and its failure to satisfy the old Direct2Drive Customers

      As many of you already know, Direct2Drive was bought out by Gamefly sometime last year.( May 25, 2011 ). What many people don't know is how fractured and flawed the big merge actually was. Also the lack of support on Gamefly's end to fix this ongoing and neglected issue. The only people who have really noticed this problem is the late Direct2Drive customers.

NOTE!-- ( Alright!, I'm just going to throw up a brief summary of D2D and Gamefly for those that don't know what it is. Those who do just scroll down! )

     Direct2Drive was a company that based in online digital distribution of movies,memorabilia, but mainly PC games. It was created and managed by IGN and was at one time the premier online distributor of digital downloads for PC games in 2003.

     Gamefly is a company that dabbles in the video game rental industry. It has even expanded beyond the US borders and now has branched off into the UK. You can pay a subscription fee to the company and rent console games that will arrive to your doorstep via the postal service. 

   

    Over a year has passed now since Direct2Drive was purchased and merged into Gamefly and still,very little has changed in the way of customer support. The D2D downloader would
be renamed the Gamefly downloader and tweaked to provide less then satisfactory service then the original design. Not only that,but previous D2D customers have still yet to be able to access the digital downloads that they purchased from D2D. Gamefly promised during the merge, that there would be a temporary hiatus in the transition, but have yet to fulfill any of those obligations. 

   
   My 2 Cents 
   
   Alright, here is my take on this entire matter, it is either #1 or #2

   

#1 It is possible that Gamefly did not fully purchase the rights to the video games that the company they purchased (D2D), had the rights to sell. 

#2 It could also just be a way of increasing there profit by purchasing D2D company and providing little to no service to D2D customers.I'm sure there were many loop holes in the purchase of the franchise title.

    Whether they are lacking in customer support or just plain ignoring the constant amount of forum posts and blogs such as this one, one thing is certain. It is pretty obvious that this issue will not be solved anything soon, or if at all. Also, ignoring the complaints and claims of your customers which provide the foundation/capital that keep your company afloat, isn't exactly the most modest, or best business plan in this day and age.  Just a little FYI :)

         This was